Take control of private duty schedules with AppointMate® to gain efficiencies that fosters your company's financial growth
AppointMate® seamlessly integrates your scheduling and telephony to foster your company’s efficient financial growth.
AppointMate’s state-of-the-art features. Keeping your agency competitive in the ever-changing healthcare world.
Improve scheduling efficiency, helping to grow your private duty home care business.
- Provides a clear overview of all appointments on one screen
- Matches private duty patient needs with caregivers’ skills, availability and location
- Built-in CRM system
- Schedules employee tasks based on organization’s protocols
- Prevents conflicts
- Sends and receives employee and customer appointment reminders and notifications about overdue appointments
Billing and Payroll
- Integrates with financial software such as QuickBooks and MAS90
- Single solution for easy payroll and accounts receivable invoicing
- Displays balances and applies payments in a single screen
- Validates caregivers’ calls from clients’ homes using caller ID
- Easy access to caregivers’ and clients’ phone numbers
- Automatic text message when caregivers do not clock in
- Employees able to clock in and out via mobile device or telephone
- Mobile option allows task entry and GPS verification
- Dashboard shows hours and revenue by client in real time
- 100+ standard reports ranging from financial to caregiver to HR
- Reviews of conversion data
Below are the answers to some frequently asked questions about AppointMate® online in-home care scheduling software.
Q: Do you have integrated telephony?
AppointMate® Enterprise and Professional includes integrated telephony that allows caregivers to clock in and clock out. This integrated function was developed by Delta Health Technologies®.
Q: Is there an extra fee for telephony?
Telephony is included in both AppointMate® Enterprise and AppointMate Professional.
Q: Can caregivers document the tasks that are completed during an appointment?
For a minimal monthly fee, AppointMate® offers telephony advanced task entry. AppointMate Companion provides an option for caregivers to clock in and out via GPS-location through their smartphones. Companion will show the caregivers the tasks associated with that appointment and allow them to document completion, incompletion or customer declination.
Q: What is included in the monthly fee?
The monthly fee includes the use of the AppointMate® service (scheduling, client and employee management, reporting, billing and/or payroll integration) and online support and training. AppointMate® Enterprise also include integrated telephony and client and employee portals.
Q: Is there a start-up fee?
There is a nominal one-time fee equal to one month of service. This fee includes setup and configuration for the client and data import into AppointMate®. AppointMate® Enterprise includes additional setup fees based on the enterprise customer’s needs.
Q: Do I have to sign a contract?
AppointMate® Enterprise requires a minimum one-year contract.
Q: What training is provided?
AppointMate® provides online training within the application. In addition, AppointMate offers free monthly training webinars for customers on hot topics.
Q: Is there an additional fee for training?
Online training is provided as part of the monthly service fee. Additional customized training options are available for a fee.
Q: How do I get started using AppointMate®?
Contact Delta Health Technologies to receive more information or a demonstration of our AppointMate private duty software solution.
Q: Does AppointMate® suggest available employees to fill an open shift?
AppointMate® will suggest available employees based on whether they have hours available to work, times of day/days of the week they are available, special client needs and requests, distance to a client’s home, availability, etc.
Q: Does AppointMate® offer mobile access?
Yes, as long as the mobile device has the ability to access the Internet.
Q: Does AppointMate® offer client or employee portals?
Client and employee portals are included with AppointMate® Enterprise and Prosessional.
Q: Can data be imported from our existing system?
AppointMate® accepts imports from files using a standard Excel format.
Q: Can I send text messages from AppointMate® to my employees?
AppointMate® enables you to send text messages both to a particular employee or to a group of employees.
Q: Can I get turn-by-turn directions with AppointMate®?
Microsoft® MapPoint® is integrated into AppointMate® to provide turn-by-turn directions, and is also utilized to determine mileage between appointments. In addition, AppointMate Companion allows caregivers to access directions to on their smartphones.
Q: Can I upload documents into AppointMate®?
For a minimal monthly fee, documents may be uploaded into AppointMate® and attached to employees, clients or contacts.
Q: Can AppointMate® track compliance?
AppointMate® allows employers to track employee education requirements, driver’s license/certification expirations, and more.
Q: Can you bill from AppointMate®?
You can generate invoices from AppointMate® and/or export to a third-party billing system like QuickBooks, etc.
Q: Can you do payroll from AppointMate®?
Although AppointMate® does not generate actual paychecks, payroll data may be generated from AppointMate® and exported to a third-party payroll system like ADP, QuickBooks, Paychex, etc.
Q: Do you integrate with QuickBooks online?
At this time, AppointMate® only integrates with QuickBooks Pro and Premium. Integration with QuickBooks online will be coming in 2015.